Scaling Operations for a Lisbon EV Fleet

Portfolio · Operational Diagnostic engagement Scaling Operations for a Lisbon EV Fleet A fast-growing EV fleet company in Lisbon's ride-hailing market was preparing to expand with almost no operational foundations. In five weeks, I ran a full diagnostic and built a six-month roadmap to make growth sustainable.

Sector

EV Fleet · Mobility

Market

Lisbon, Portugal

Stage

Series A

Engagement type

Operational Diagnostic

The challenge

The fleet and driver network were growing fast, but downtime wasn't tracked, vendor relationships had no structure, and driver growth wasn't linked to the operational capacity needed to support it. More growth would only make the gaps bigger.

Approach

I reviewed fleet management, maintenance, vendors, the driver lifecycle and the team, then built a six-month roadmap that tackled the riskiest bottlenecks first. My recommendation was to go deep in one market before expanding to others.

Key deliverables

Operational diagnostic: fleet operations, downtime, vendors and team gaps reviewed end to end
Six-month roadmap: a phased plan for systems, team and driver growth
Downtime and recovery framework: recovery targets, escalation steps and vendor accountability
Vendor SLAs: clear contracts and performance tracking for maintenance partners
Ops dashboard and team design: core fleet KPIs, plus the roles and hiring order for the ops team

Results

<48hRecovery target set for vehicles off the road

6 moRoadmap from no ops infrastructure to a scalable base

1 marketFocus recommended before expanding, to protect margins

Skills applied

Operational diagnostics Fleet operations Vendor management Team design Metrics and reporting Roadmapping